Nancy did a great job with my first experience for facial. The explanations of the various steps was helpful, but not intrusive. The sensations of hot, cold, cool, drops and mask was amazing. The shoulder and hand massage were very relaxing. The music and lighting added to the ambience. Fabio was welcoming as Franzi at the door, handing out the glyercine soap samples. I had purchased a nail kit the previous week, so the follow up free facial was an unexpected surprise and bonus.